Trouble Shooting
USB cable cannot connect
Issue Phenomenon When using LightBurn to transfer files, the software displays a pop-up window with the warning "File transfer failed". Operational Guide 1. Check if the USB driver is successfully installed and running properly Go to the computer ...
Wifi cannot connect
Note: To ensure efficient file transfer, please try to avoid WiFi transmission through walls. Issue phenomenon： The machine is working properly but the Wifi cannot connect. Operation Guide 1.Switch configuration error The switch channel setting error ...
No Laser Beam
Issue phenomenon The machine works normally but there is no laser output. Causes & Solutions 1.Wrong processing parameters If the speed is too fast and the power is too low, there will be no traces during the engraving process. Please set the correct ...
How to solve if the touchscreen is Chinese
Issue Phenomenon The panel language is Chinese Operational Guide 1. Optional menu 2.Select language settings 3.Choose English 4. Set up complete
Touchscreen get stucked after turning on
Issue Phenomenon After turning the machine on, the touch screen panel has been stuck in this page and cannot enter the main interface. Operational Guide Rotary switch are on Please turn off the rotary switch and then try to reboot the machine again. ...
Poor processing effect
Issue phenomenon： During laser cutting, the material cannot be cut through Operation Guide 1.Material issues The material surface is uneven, coated or has impurities that will affect the cutting effect Make sure the material surface is clean and ...
Laser head without red dot indication -X series
Issue phenomenon： During the operation of the device, no red dot indication is found. Operation Guide： 1. Check whether the red light is operating normally Use an M2 hexagonal wrench to remove the hexagonal nut on the back cover of the laser device ...
How to adjust the camera if the accuracy is not high
Issue phenomenon： During the operation of the device, no red dot indication is found. Operation Guide： 1.Check if the lens is contaminated Use a dust-free cloth and cleaning fluid to clean the lens. 2.Re-import the calibration file In the Lightburn ...