Touchscreen get stucked after turning on

Issue Phenomenon

After turning the machine on, the touch screen panel has been stuck in this page and cannot enter the main interface.

Operational Guide

1. Rotary switch are on
   

    Please turn off the rotary switch and then try to reboot the machine again.

       

   2.The connection between the touch screen panel and the motherboard is unstable

        ①.Ensure that the device power is disconnected

 ②.Use the M2 hex wrench to remove the screws on the rear cover, then take off the cover.

     

      ③.Remove the screws on the right-side panel.

     

    

 ④.Before removing the right-side panel, disconnect the following cables:

• Emergency stop switch power cable
• Touchscreen signal cable
• PM2.5 detector power cable                                                                                                                                                                                                                                                                         

      ⑤Reseat the connector between the panel and the control board.

         

     3.Control board or touchscreen panel fault

        Replace a new one for testing. 

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